Case Study: A F&B establishment in the CBD area

A renowned F&B establishment in the Central Business District undertook a productivity diagnosis and internship training design exercise to increase their sales and business sustainability.

Executive Summary

Client Challenge:

To identify areas of improvement in business productivity and internal communications in order to enhance business sustainability.

• Lack of clarity on how to improve business sustainability
• Uncertainty with regards to which aspects of business is limiting sales growth
• No productivity measurement system to track efficiency and wastage

Goshen’s Solution:

Executed the IMPACT assessment tool to analysis company-level productivity indicators, and showed a correlation between lack of sales growth with limited manpower and financial resources.

• Recommended targeted branding activities and marketing outreach to office buildings in the immediate vicinity to increase sales
• Engaged the Restaurant Association of Singapore under the SME talent management programme to pursue interns that do not significantly increase company overheads.
• Co-developed two internship programmes with the management for 8 weeks and 1 year internship training plan.

Impact on Client’s Business:

• Equipped the management team with the right productivity indicators to make the best strategic decision to grow the company’s business sustainability.
• Reduced material costs by 30%
• Internship plans doubled as staff training guide to consistently ensure high-quality training for new staff.