Case Study: A Catering Company

Modernizing a Central Kitchen and Caterer for Nursing Homes

A prominent central kitchen and caterer undertook a productivity exercise to improve internal communications, operational efficiency, increase revenue and reduce outsourcing costs.

Executive Summary

Client Challenge:

To identify areas of improvement in business productivity and internal communications in order to enhance business sustainability.

• Unclear about areas of improvement to enhance business sustainability
• Recognises existing challenges in internal communication and inefficient operation processes
• No productivity measurement system nor action roadmap for future improvements

Goshen’s Solution:

Conduct a Productivity Diagnosis and Measurement project to identify and prioritise key areas for improvement, track performance and productivity improvements, and create an action roadmap.

• Created a system of quarterly emails to keep internal staff engaged and motivated
• Conceptualised an automated meal ordering system to improve operation efficiency
• Helped client pursued Halal Certification to increase revenue and reduce outsourcing costs

Impact on Client’s Business:

• Increased revenue and reduced outsourcing costs across all their business units
• Increased operational efficiency and productivity

Stronger internal alignment and employee engagement